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Quality In All We Do

Quality in all we do

At Multilink, many of our original products and ideas get left on the cutting room floor, and that’s perfectly fine with us. We focus on delivering dependability through the measures we take in quality control.

We believe that transparency is the best way to make quality happen; if people know how our production process works, they have a better idea of how good of a job we do. And since we always do a good job, what do we have to hide?

ISO 9000 Standards

Multilink’s product creation system is based on ISO 9000 international quality assurance standards. ISO 9000 focuses on seven quality management principles: customer focus, relationship management, evidence-based decision making, improvement, process approach, engagement of people, and leadership.

But our high standards extend beyond that, and custom-tailored products are one of the ways we follow through on that promise. Multilink’s standard products have been designed to meet all your needs out of the gate, but we understand that today’s telecommunications companies and DOT/ITS face unique challenges and requirements.

Don’t see what you need in our current lineup? We’ll work directly with you to configure any of our goods to meet your exact specifications. Our engineers and designers follow all custom products through the planning, manufacturing, and finishing processes to ensure everything is built and works correctly.

As with any quality check, it’s about the details and those details are critical when it comes to fiber. Meeting the demands of fiber optics standards, our fiber department provides various tests such as insertion loss and return loss on each fiber pigtail prior to shipping. Detailed results are printed and provided with every order.

Customer Service & Support

Anyone who visits GoMultilink.com will notice Eugene, another helpful tool that helps us fulfill our commitment to quality. Eugene is a virtual chat assistant who lives in the bottom-right corner of our website. He helps answer our customers’ questions about Multilink’s products and services and can even put visitors directly in touch with one of our product specialists or customer sales representatives.

Our interactive online fiber assembly configurator shows how your assemblies will look and function before we even build them, providing you with further clarity and control over our step-by-step production process. This tool is great for pitching and planning new network development projects.

Having an overarching commitment to quality certainly isn’t easy, and it’s disappointing that some products never see the light of day, but the good outweighs the bad. Our items can only function properly if we hold them and ourselves to high expectations, which means that some of them will be left behind. Others require small tweaks or changes, while even more need to be reworked entirely before they hit the market. But you know what? That’s okay because, at the end of the day, we’re here to make sure your connections work. Multilink: Quality in all we do.

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