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About

Company Overview

Multilink is an industry-leading designer, developer, and manufacturer of products serving the telecommunication and DOT/ITS industries. Established in 1983, we have been supplying our customers with innovative products that improve the way people communicate for over 37 years. We started very modestly but have grown to become a valued partner to many broadband operators around the globe. 

Our campus-style facility in northeast Ohio offers on-site production from design to the final solution including research, design, engineering, fabrication, powder coating, assembly, and the use of vendor-managed inventory logistics. We recently expanded our campus with a new state-of-the-art powder coating facility. To put it simply, this unique and all-encompassing approach to product creation allows us to provide a class of products and solutions that are better tailored to our customers’ needs than our competitors. 

Multilink has become an end-to-end communications supplier and integrator for optical networking solutions. Our complete line of power supply modules is designed, tested, and manufactured in northeast Ohio. In addition to our line of power supply modules, we offer various fiber-optic products such as patch & splice enclosures, cables, assemblies, optical splitters, and cabinets. We also offer a large variety of fiber distribution hub cabinets and architectural raceway molding for your existing networks and future network infrastructures.

Research and development of products and services for our customers have and continue to play a key role in our success. Our CEO, Steve Kaplan, likes to say, “If you don’t take care of the customer, somebody else will”.

 

Sales & Customer Service

The Multilink Sales and Customer Service teams are comprised of hardworking individuals who are dedicated to taking care of all of your telecommunication needs. We strive to ensure that you leave with exactly what you are looking for and accomplish your project in a timely fashion.

For over 37 years, Multilink has been an innovator and leader in the telecommunications industry and we carry that same mantra over to our Sales and Customer Service staff. Our teams are constantly attending classes, seminars, and being trained in the latest technology trends by certified independent experts, so we are fully capable of answering all of your telecommunication questions and concerns. It is our goal to direct you towards the best possible solution-based product on the market today.

 

Our employees are always attending training workshops and conferences so they can better serve your needs.

 

Engineering

Multilink offers a wide range of engineering skills and capabilities to support each customer’s needs. Our engineering staff has a proven record of working with customers to develop innovative designs and application-oriented products that provide cost-effective solutions. Our expert team coordinates all aspects of the production process, from the concept through preliminary design, analysis, post-processing, and final design optimization to ensure your order is of the highest quality.

Multilink implements state-of-the-art CAD/CAM technologies to assist in sheet metal fabrication. Our diverse CAD capabilities and skilled staff provide exceptional value to our customers. These design tools offer our engineers the ability to reverse engineer existing products from samples or drawings. It also drastically reduces the need for form, fit, and function verification, which lessens manufacturing costs and decreases the time frame between concept and finished production units.

Multilink maintains a courteous protocol of interacting with the customer throughout the design process. This helps in the process of designing a customized product for your unique application. An E-Drawing (a self-executable 3D CAD model) can be sent out for review and approval before the product continues to manufacturing. The end-user can then take measurements off the E-Drawing file, rotate it, and hide parts for better viewing. This makes it easy to conduct a detailed design review and allows for effective communication and customer feedback.

The engineering team is heavily involved with the product's production in a hands-on capacity, whether they are out on the manufacturing shop floor or in the engineering test labs. We feel that this is necessary for the successful transition of a design from concept through to prototyping and testing.

We welcome the opportunity to prove our expertise and capabilities by working with you to refine and create the products you need. Simply contact one of our Customer Service Representatives to learn more.

 

Quality

Multilink has established our Quality Program based on the ISO 9000 Series Quality System Standards. Our Quality Management System (QMS) adapts to changing needs and priorities, evaluates program and process inputs, and continuously directs value-added activities to deliver superior products that strive to consistently improve the overall effectiveness of our Quality System.

Multilink’s commitment to the Quality Program has allowed us to train and certify a number of our associates through the Six Sigma Green Belt Certification. This certification allows us the ability to implement multiple, continuous process improvement projects that are not typically standardized. 

Multilink's performance-based management, Customer Satisfaction Program, auditing, continuous improvement processes, and Six Sigma Program have allowed us to engage in innovation, commitment, and continuous improvement for more than 37 years. With this combination of services, it is with “more” that we meet our customers’ needs; more selection, more options, more quality control, more customization, more engineering solutions, more helpful customer service, more expert advice,… As our tagline says, Simple More!

 

Patents & Innovations

Patents

Multilink has been in business since 1983, and we've been improving network infrastructures with new inventions for nearly as long.