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About

Sales & Customer Service

The Multilink Sales and Customer Service Teams are comprised of hardworking individuals who are fully dedicated to taking care of all of your telecommunication needs. We strive to ensure that you leave with exactly what you are looking for and accomplishing it in a timely fashion. For over 35 years Multilink has been an innovator and leader in telecommunications industry. We carry that same mantra over to our Sales and Customer Service staff. Our teams are constantly attending classes, seminars, and being trained in the latest technology trends by certified independent experts and we are fully capable of answering all of your telecommunication questions and concerns. It is our goal to direct you towards the best possible solution and product on the market today.

Engineering

Multilink offers a vast range of engineering skills and expertise necessary to support our customer’s needs. Our engineering staff has a proven record of working with our customers and to come up with innovative designs & application oriented engineered products with cost effective solutions. Multilink’s expert engineering team co-ordinates all aspects of engineering from a concept through preliminary design, analysis, post processing & final design optimization to ensure the highest quality of design.

Multilink maintains the state of the art CAD/CAM technologies. Our wide variety of CAD capabilities has always been an added value to our customers. Also, these design tools offer the engineers a luxury to reverse engineer various existing products from samples or drawings as the case may be. The design software also drastically reduces the need for a prototype for form fit and function verification thereby reducing our manufacturing costs. Additionally, the reduced need for prototyping substantially shortens the time-span between concept and finished production units.

Multilink maintains a very good protocol of interacting with the customer during the process of design. This helps in the process of designing a customized product for the customer’s unique application. An E-drawing (3D CAD model- Self executable) can be sent out for review and approval before the product proceeds to manufacturing. The end user can take measurements off an E-Drawing file, rotate it, hide parts for better viewing etc. This provides an excellent opportunity for a detailed design review.

The engineering team is heavily involved in an on hands exercise in several areas from manufacturing shop floor to the engineering test labs. We feel that this is necessary for a successful transition of a design from concept stage through prototyping and testing.

We would welcome an opportunity to prove our expertise and capabilities to work with you and provide the product you need.

 

Quality

Multilink, Inc. has established our Quality Program based on the ISO 9000 Series Quality System Standards. By doing so, our Quality Management System (QMS), is adaptable to changing needs and priorities, evaluates program and process inputs, and continuously directs value-added activities to deliver superior quality products and, strive to continually improve the overall effectiveness of our Quality System.

Multilink, promotes a quality-in-all-we-do philosophy with total company effort through innovation, commitment to continuous improvement, and teamwork, to meet or exceed the customers’ expectations every day.

We accomplish this through our; Performance Based Management, Customer Satisfaction Program, Auditing, Continuous Improvement Processes, and Six Sigma Program. Multilink’s commitment to the Quality Program has provided the training and certification of numerous associates with the Six Sigma Green Belt Certification. Which allows us the ability to implement multiple, continuous process improvement projects that are not typically standardized.