Careers

International Service Support for Sales & Order Entry

Work Schedule - Full-time

Position Overview

We currently have an opening for an International Service Support person for Sales and Order Entry. This position is responsible for providing effective service to Multilink's customers by using excellent, in-depth knowledge of company products and programs, as well as communicating effectively with team members within the company. Multilink, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. AAP/EEO, drug-free workplace. No third-party candidates, please.

Position Requirements/Tasks

• Provide information on the company's products and services.
• Ensure that all orders are placed in the order database and delivered to the customer in a timely fashion.
• Enter Rep and Rep Firm commissions into order entry system.
• Fill out and send Engineering request forms, with all related documents, to Engineering in order to get new parts set up.
• Initiate required action for response to customer service request for order changes, including the maintenance of order/customer information files and communicate changes to the appropriate personnel/departments.
• Assist in managing discrepancies and complaints.
• Resolve product and service problems by clarifying customer complaints, notifying departments and quality control of complaints, processing RMA requests, Credit requests, and Freight Claim requests when applicable.
• Work closely with the credit department to resolve disputed credit items.
• Provide pricing information and availability to customers, including tracking information or ship status.
• Partner with the sales team to meet and exceed customers' service expectations.
• Function as a liaison between customers and the company's departments.
• Continue efforts in ensuring Multilink is getting profitable margins.
• Clerical duties such as answering telephones, assisting with getting new accounts set up, maintaining Master and Sub accounts, filing documents, etc.
• Must be able to sit for long periods of time.
• Must be able to comfortably use a computer for most of the work day.
• Other duties as assigned.

Qualifications

• High school diploma or equivalent may be required.
• Basic reading, writing, and arithmetic skills required.
• Basic computer skills (Microsoft Office suite, Adobe .pdf, etc.) required.
• Demonstrated ability to effectively implement or respond to change.
• Understand and support company policies and procedures.
• 1 year customer service experience preferred.
• MUST be bilingual.
• Must be willing to continuously expand knowledge and learn new product.
• Excellent attendance record.

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